Frequently Asked Questions
Welcome to Adaptive Access Questions and Answers. Here's the most frequently asked questions asked by our visitors at Adaptive Access. If you can't find an answer to your question, please feel free to Contact Us.
Table of Contents:
- Our Construction Remodeling and Compliance Service
- Our Barrier Free Products
- What products do you offer?
- Do you have a products catalog you can send me?
- I need an item custom made, can you help?
- I need a grab bar custom made, how long does it take?
- Can I order on line?
- Do you ship outside the US?
- What method of payments do you accept?
- What's the shipping charge for your products?
- What about shipping how long will it take?
- What's your return policy?
- What's your guarantee?
- Sales tax, do I have to pay any?
- I have a few questions before placing my order, how can I get answers?
Our Construction Remodeling and Compliance Service
«TOP»- Q. We understand that Adaptive Access is located in Houston, Texas. We live in another state and need our home remodeled for accessibility, can you help?
- A. Although we ship our products nationwide, our construction and remodeling service is limited to the Houston, Texas area. We're not aware of any other contractors specializing in wheelchair accessibility construction except those listed on our Resources page.
- Q. I live in Houston, Texas and need a wheelchair ramp, grab bars installed, doors widened and other accessible home modifications, how do we start?
- A. We're happy to help and can meet with you to make your home a better place to live. Our consultations and proposals are free! Please Contact Us to arrange an appointment.
- Q. We need grab bars installed. Do you do small jobs?
- A. Yes, we can help you no matter how large or small the job is!
- Q. Can Adaptive Access tell me the regulations of the ADA and Texas Accessiblity Standards ?
- A. No, we have no legal authority. As a service to our readers we can only give our interpretation of the laws and help guide you in the right direction. Check out our Guidelines page for more information.
- Q. Can Adaptive Access make our business compliant with the ADA?
- A. Yes, we can. In fact we're able to save our clients money because we're so familiar with the Texas Accessibility Standards and ADA.
Our Barrier Free Products
«TOP»- Q. What products do you offer?
- A. We offer a wide range of barrier free products including: grab bars, custom grab bars, aluminum wheelchair ramps, fold back hinges and more. Please contact us with your needs.
- Q. Do you have a product catalog you can send me?
- A. No, we don't have a printed catalog. If you can be specific about your needs, we will give you all the information and specifications of your product request, please contact us.
- Q. I need an item custom made, can you help?
- A. Yes, see details.
- Q. I need a grab bar custom made, how long does it take?
- A. Custom orders or powder coating will take approximately 4 weeks.
- Q. Can I order on line?
- A. Yes, we use PayPal to process our online payments, an account-based system that lets you securely send and receive payments online, learn more.
- Q. Do you ship to a PO Box or outside the US?
- A. No, sorry, we can not ship to a PO Box or outside the United States.
- Q. What method of payments do you accept?
- A. We accept all major credit cards (VISA, MasterCard, American Express and Discover) as well as money orders and business or personal checks. If paying by money order, we will ship your order when your money order is received. If paying by check, we will ship your order after we receive your check and it has cleared with our bank, usually 5 business days.
- Q. What's the shipping charge for your products?
- A. Shipping charges are calculated when you place an order, based on the weight, size and destination. Orders are shipped via UPS Ground or USPS unless you specify otherwise.
- Q. What about shipping how long will it take?
- A. Orders are processed within 24 hours. Orders placed on a weekend or holiday will be processed the next business day. Most products are shipped from manufacturing within 2 business days. We'll let you know when you place your order.
- Q. What's your return policy?
- A. Adaptive Access wants to make your online experience as secure and easy as possible. We want you to be assured you are getting the best products available. Return of undamaged merchandise will be accepted for 30 days from the date of delivery. It is necessary to contact us prior to the return of any merchandise. All authorized returns must be shipped Freight Prepaid. Shipping charges are not refundable. Returns not due to warranty claims, may be subject to a 30% ($10.00 minimum) restocking and handling charge. Custom fabricated items cannot be returned. If you have any questions or concern over our return policy then please contact us.
- Q. What's your guarantee?
- A. We guarantee every product to be of superior quality and design. Our goal is to provide you with outstanding, top-quality products, and only work with manufacturers who have the strictest quality controls. Our 100% guarantee ensures that every item you purchase meets your high standards or you can return it for a replacement or refund. If you have any questions or concern over our guarantee policy then please contact us.
- Q. What about sales tax, do I have to pay any?
- A. There is no sales tax required unless you are located in Texas (8.25%)
- Q. I have a few questions before placing my order, how can I get answers?
- A. Please Contact Us by phone or e-mail. We will be happy to answer your questions.
